Most times when you hear about companies cutting jobs your sympathy falls with the workers who now find themselves unemployed. This is not one of those times. While your heart may go out to those workers, who now must find a new way to support their families, the fact that a major airline like Delta is seeing their business suffer makes me feel all warm and fuzzy inside.

Despite the fact that air travel is perhaps the greatest technological advancement in transportation since the invention of the wheel, you would be hard pressed to find anyone who loves flying. A lot of people would say it is the fear of crashing or the unpleasantness of being trapped in a confined space with strangers and stale air for several hours on end. But if you conducted a scientific poll I would guarantee the number reason for people’s dissatisfaction with airline travel is the way the Airlines run their businesses. Think about it, have you ever in life witnessed a business that is so undependable, so frustrating and routinely fails to deliver what is promised? Aside from moving companies, I would say no other industry comes to the constant disappointing service Airlines provide.

Making matters worse is that unlike any other business, when you get screwed over by an airline you are at their mercy. Flight delayed? Too bad, take a seat and wait. Lost luggage? Sorry, we’ll try to find it and if we can’t we’ll give you some vouchers, maybe. Rude employees, go and complain to the manager and if that doesn’t work, call our headquarters where you will put on hold for hours on end and ultimately receive no satisfaction. My feelings on this are surely shared by others. In fact, I’ve seen it first hand, every time I have ever taken a flight. The people crowded around the ticket agents desk, trying to figure out how they don’t have a seat on a flight they bought a ticket for and arrived on time. The resentment that masks their face when they ask, “What is the delay?” only to get a shrug of indifference as a response. I’d be will to wager that right now, each person reading this could drum up their own story of how they got screwed by an airline. The memory makes you feel mad, angry, and bitter as to how you were at the mercy at such a massive corporation with seemingly little interest in the welfare of the customers.

Now that you are sufficiently fired up, let’s review the initial topic of this article. Delta, in order to avoid Chapter 11, is cutting 7,000 jobs and closing their Dallas hub which will no doubt costs them tens of millions of dollars in lost revenue. I bet you aren’t thinking about those poor workers now huh? In fact, like me, I bet you perhaps smirked a little bit, thinking “Screw them, they deserve it.” It’s okay to feel that way, in fact it’s more than okay. In our society of being politically correct all the time we should never forget the feeling that is payback. The desire for revenge is a natural human reaction, as is the elation when that desire is quenched. It doesn’t make you evil, or mean, or horrible, it makes you a person.